Key Details:
Location: Dublin, Sligo or Cork
Contract: Full-time, Permanent
Salary: €58,528 – €83,697 (starting at the first point of the scale)
Closing date: Wednesday, 28 October 2026 at 3pm
Application Form: Failte Ireland_Officer Investment Services_Application Form.docx
Job Purpose:
Fáilte Ireland invites applications for the position of Officer, Investment Services to help lead the organisation in the design and delivery of a comprehensive and diverse portfolio of investment grant schemes ensuring funding to tourism businesses is allocated for best tourism impact in order to drive growth in the tourism economy.
This is an exciting opportunity to join a new, dynamic and innovative division responsible for directing Fáilte Ireland’s investment priorities and working across the organisation to realise change and impact. Reporting to the Manager, Investment Services, the successful candidate will have demonstrable experience in:
- Service design and/or design thinking methodologies and practices, business process design and customer experience management
- Investment grant scheme execution and delivery or comparable client-facing programmes and services
They will:
- Be solutions focused, creative and curious, and work to ensure the organisation has the most customer-centric, easy and resource efficient services possible
- Demonstrate a strong focus on service & client impact measurement, service quality, service process & procedure documenting and reporting
- Be highly organised and agile and show good judgement, strategic planning and critical thinking skills
- Support colleagues in operationalising investment grant services through the development of procedural and training documentation and effective communications content
- Assess and evaluate investment grant applications developing robust recommendations for considerations and decision
Job Description/ Key Areas of Responsability:
The Investment Services Officer will be responsible for working with management and colleagues to deliver and continuously improve the end-to-end service process across a portfolio of tourism investment schemes, in a way that is easy for the client business (service-user) and effective and efficient for the organisation to deliver, while ensuring robust governance, clear measures/KPIs, impactful analysis and reporting.
Innovative Service Improvement
The Investment Services Officer will identify lean, effective and innovative solutions for the organisation, using insights to identify opportunities across all parts of a service including systems, processes and the end-user experience. This will be achieved through:
- Insights gathering, workshops/consultations to improve organisational services provided.
- Working across the end-to-end service journey from scheme initiation, through to close, working collaborative to improve areas such as client engagement, governance and reporting and supporting the development of a new grant management system.
- Collaborating with and effectively communicating with colleagues, service users and stakeholders to identify and drive opportunities, efficiencies and solutions to deliver better outcomes.
- Develop and share insights through appropriate report formats to inform better business decisions shape future investment decision
- Conducting user testing as required
- Documenting and managing solutions from inception to conclusion in multi-disciplinary teams, this might include mapping processes, insights, opportunities, barriers, risks, etc.
- Effectively gather and interpret data (qualitative & quantitative) and codesign research insights into opportunities which create prospects for service improvements/new services.
- Actively support Divisional colleagues in the development of a new Investment Grant Management system, translating functional requirements into system design requirements.
Investment Scheme Operations
- Scheme design and maintenance including guidelines, application forms, operational procedures and supporting documentation.
- Undertake assessment and evaluation processes through information gathering, validation and analysis.
- Prepare recommendation reports, briefings and presentations for management and relevant internal and external stakeholders.
- Support scheme launch and communications/content development activities.
- Actively engage in continuous improvement, reflection and learning initiatives.
- Carry out quality control activities.
Stakeholder Management and Collaboration
- Engage and consult with internal business owners to capture business requirements as part of the initial scheme briefing, gathering insights as required.
- Work collaboratively and communicate well with colleagues across the Investment Services Division to ensure seamless service delivery.
- Build and maintain positive working relationships with internal and external stakeholders.
- Contribute to cross-functional projects and organisational priorities.
Resource Management
- Plan, organise and deliver assigned work activities to agreed timelines, quality standards and priorities and seeking guidance or escalation where required.
- Assume line-management responsibility as required
- Be flexible and open to evolving the role as the new team embeds and ways of working mature
- Support effective use of resources by following agreed processes, maintaining accurate records and contributing to continuous improvement and learning in day-to-day delivery.
Governance & Reporting
- Comply with all relevant organisational policies, procedures and governance requirements in the delivery of assigned work, escalating issues appropriately.
- Monitor progress against assigned tasks, plans and timelines, highlighting risks, issues or delays to the relevant manager in a timely manner.
- Prepare accurate updates, information, reports or analysis as required to support decision-making, planning and delivery within the area.
- Ensure assigned programme, project or operational activity is delivered in line with Fáilte Ireland policy, public sector obligations and delegated authority.
Corporate Responsibility
- Build effective working relationships with colleagues, stakeholders and partners, communicating clearly and constructively to support collaborative delivery.
- Model Fáilte Ireland’s corporate values, contribute positively to team and organisational culture, support change and improvement initiatives, and carry out any other duties as may be assigned from time to time.
Carry out other responsibilities as required and participate as a full member of the Investment Services team by supporting different work projects from time to time.
Person Specification:
The successful candidate will have:
- Relevant experience in Service Design / design thinking and service process design/improvement in the area of grant services or similar client/customer facing services.
- Service design / design thinking experience
- Strong interpersonal and written communication skills, proficient at both developing and delivering impactful presentations
- Demonstrate a client-focused approach, sound judgement and the ability and flexibility to work across multiple priorities
Essential Criteria:
In order to be eligible to apply for this role you must have / demonstrate in your application form the following:
- Three years’ experience relevant experience in Service Design and the delivery or improvement of investment grant schemes or comparable client-facing operations
- Experience documenting, reviewing or improving end-to-end business processes, workflows or service-user journeys.
- Strong analytical and problem-solving skills, including demonstrable experience in gathering, validating and interpreting information to support assessment, reporting and decision-making
- Proficiency in Microsoft Office, particularly Excel, Word, Teams and PowerPoint
- Experience in writing documentation including procedure & briefing documentation for approval. The candidate should be experienced in interpreting complex/technical information to produce content/documents that can be easily understood and communicated to various audiences
- A professional qualification (min level 6 under the QQI framework) in a related discipline
Desirable Requirements:
- Experience of working in the area of public investment/grant schemes
- Good understanding of the public sector investment landscape.
- Strong skills in using process/co-creation and collaboration tools (e.g., Miro, Mural, etc)
- Experience using investment management or grant management systems
- Familiarity with the legislative and policy environment in which public sector investment grant schemes operate including public-sector governance, State Aid, procurement or public-spending requirements.
- Good understanding of Irish tourism, destination development, regional economic development policies
- Externally service provider contract management experience
- People management experience
Key Competencies
- Managing Relationships
- Communicating Effectively
- Planning and Managing Work
- Embracing Innovation
Office Location and Blended Working:
We do not ask for addresses as part of the application process, however it is the responsibility of the candidate to acknowledge the base location of the role. The successful candidate must regularly work from and attend the base office location of the role.
Please note: Remote working from outside the State is not permitted other than in exceptional circumstances. As this role is within the Irish public service, the post-holder must carry out a minimum of 80% of their working time within the State (Republic of Ireland). Candidates who reside in Northern Ireland must be able to meet this requirement.
- This role requires travel, with attendance at a number of national and regional locations / sites on an annual basis.
- The flexibility to travel domestically, and on occasion internationally, is an element of this role.
Selection Process:
Shortlisting will be based on applications and the selection process may involve two competency based interviews. A panel of successful candidates may be formed following the selection process.
Interview Attendance Requirement:
Candidates must be available to attend an in-person interview at the location and date specified by Fáilte Ireland. Please note that the location of the interview may vary from the base location of the role.
Salary and Benefits
€58,528 – €83,697*.
*This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role.
The Annual Leave allowance for this post is 27 days.
Further details on the benefits on offer can be found in the Why Work with Fáilte Ireland? | Fáilte Ireland · Failte Ireland
How to Apply
Conscia will be managing all aspects of the recruitment process on behalf of Fáilte Ireland
On this page, you can click on and download the Application form below:
Failte Ireland_Officer Investment Services_Application Form.docx
Applications for this role are ONLY accepted on submission of a completed Application Form, available to download directly above.
You can also submit your completed Application Form by clicking "Apply for Job". Please note that CVs and Cover Letters should not be submitted. No enquiries or canvassing may be made to Fáilte Ireland.
The closing date for receipt of completed applications is Wednesday, 28th October 2026 at 3pm(Irish time). Applications will not be accepted after this deadline. Late applications will be ineligible for consideration. Therefore, it is your responsibility to ensure that you have allowed sufficient time for transmission of your application.
An acknowledgment email will be issued in respect of all applications received (this email will acknowledge receipt and it will not confirm eligibility or otherwise).
If an applicant does not receive an acknowledgement email within two working days of the date of submission, the applicant should contact failte@consciatalent.com to ensure the application has been received.
