Case Study >
Financial Services and Pensions Ombudsman (FSPO)
Financial Services and Pensions Ombudsman (FSPO)
The Challenge
The FSPO faced the challenge of sourcing high-caliber professionals with niche expertise in complex fields, including legal analysis, statutory investigations, dispute resolution, and public administration. Many roles mirrored the high-responsibility salary bands of Assistant Principal Officer (APO) and executive leadership tiers, demanding individuals with fine-tuned behavioral competencies alongside rigorous technical skill. To succeed, the FSPO required tailored attraction strategies capable of accessing passive talent pools while strictly adhering to the highest public sector standards of transparency, fairness, and governance.
Fill Rate
Days Average Time to Hire
Employees Onboarded
Our Solution
Conscia designed and delivered a fully managed recruitment and executive search service, working in close collabouration with senior stakeholders to define candidate profiles and build bespoke campaign strategies.
Our support included:
- Workforce Planning & Role Profiling: Mapping organisational requirements to establish precise candidate profiles and competency alignment.
- Bespoke Attraction & Sourcing: Combining targeted direct sourcing, detailed market mapping, and multi-channel advertising with dedicated executive search to engage both active and passive candidate markets.
- Rigorous Assessment & Selection: Developing tailored candidate screening and evidence-based assessment methodologies aligned with regulatory environments.
- End-to-End Campaign Administration: Managing the full recruitment lifecycle, including application processing, panel coordination, interview logistics, and professional note-taking.
- Data-Driven Insights: Providing ongoing market intelligence, candidate insights, and regular progress reporting to guide informed talent selection.
Recruitment Impact & Results
Conscia successfully executed targeted campaigns across executive, specialist management, and technical support functions, delivering critical appointments to both completed and ongoing panels:
- Executive Leadership Appointments: Director of Adjudications; Director of Registration, Early Resolution and Transformation.
- Specialist Management & ICT Roles (APO Level): Senior Manager Investigation Services; Registration and Customer Experience Senior Manager; Head of ICT.
- Legal, Investigation & Operational Campaigns: Executive Officer (EO) Investigation Services / Legal Services (5 appointments); Decision Drafters (2 appointments); Human Resources Executive Officer.
The Outcome
Through our partnership, Conscia successfully strengthened the FSPO’s statutory adjudication, investigation, customer resolution, and corporate infrastructure. By blending executive search precision with robust public sector compliance, we have helped the FSPO build the high-level capability and leadership teams necessary to fulfill its vital regulatory mandate.
Why Partner With Us
At Conscia Talent, we’re redefining recruitment—cutting through the noise to deliver results where others fall short. We work alongside you every step of the way, with a straightforward, no-nonsense approach built on trust, transparency, and commitment.
With a 98% fill rate at a fraction of the cost, our results speak for themselves. Partner with us to experience a smarter, more effective way to hire.
