New Responsibilities

New EU legislation is coming into effect from 2026. These address an entities resilience and ability to respond to events that can have a serious impact on the entities operation as well cybersecurity within an entities information and operational technology systems. The scope of the CRR responsibility for this new EU legislation is within the rail sector. New legislation also applies to our oversight and market surveillance role and the supervision of artificial intelligence as it relates to the cableway sector.
 
As the competent authority the CRR is establishing a new Division to oversee these areas. This is a key role that requires the development and maintenance of key working relationships with the entities that will be subject to regulation by the CRR for these new requirements, and the broader stakeholder group including other competent authorities.

Clerical Officers may be assigned to a specific team within the FSPO or work across multiple teams, depending on organisational needs. This role involves a broad range of responsibilities, including general administrative duties, supporting colleagues and line managers, and contributing to the delivery of vital public services.

As key members of the team, Clerical Officers are involved in a variety of important tasks, such as managing high volumes of documentation, handling phone calls, emails and post, and responding to queries from the public. A significant part of the role includes providing information and assisting with the registration of complaints. Throughout all duties, Clerical Officers are expected to uphold the highest standards of data protection and privacy, ensuring the confidentiality of personal information at all times.

Executive Officers (EOs) play a central role in the work of the FSPO, making up nearly half of our team. They are vital to the progress and resolution of complaints and are instrumental in helping us deliver high-quality service to our customers. Below is an overview of the diverse responsibilities undertaken by EOs across the organisation.

The specific duties assigned to each EO may vary based on their individual skills and the needs of their team. However, EOs are typically involved in a broad range of activities, including:

• Resolving disputes through mediation techniques
• Conducting formal investigations into complaints
• Analysing and interpreting complex data and evidence
• Researching and drafting proposals, reports, and opinions
• Overseeing operational functions
• Assessing the eligibility of complaints
• Engaging directly with members of the public
  

Higher Executive Officers (HEOs) play a vital leadership role within the FSPO’s broader management team. They drive team performance, support effective team structures, and are instrumental in embedding organisational strategy and culture at the operational level. HEOs also act as a key link between their teams and senior management, providing feedback on day-to-day operations and contributing to continuous improvement.

Working closely with Assistant Principal Officers and the Director of their Directorate, the HEO is responsible for ensuring consistently high-quality outputs—both in their own work and that of their team. They provide ongoing coaching and guidance to team members, support them in their daily tasks, and foster a culture of learning and professional development.