Download HR EO Candidate Booklet.pdf
Download HEO Application Form.docx
About the Human Resources (Executive Officer) Role
The FSPO recognises that excellence in the management of human resources is a key requirement in the development of a high performing workforce. Reporting to the Human Resources Manager, the Human Resources Officer will play a key role in supporting the HR function. The successful candidate will be expected to demonstrate strong people engagement qualities and well-developed organisational skills, with the ability to multi-task, while also taking ownership of tasks and working on their own initiative. They will also be expected to have an ability to build effective relationships with internal and external stakeholders, and to apply judgement and flexibility in a challenging and fast-moving environment. This position offers a fulfilling and responsible role in a busy and challenging environment working on interesting and varied issues. It provides an excellent career opportunity to make a significant contribution to the delivery of corporate services in a dynamic organisation with a wide range of responsibilities.
Responsibilities
The role of the Human Resources Officer (EO) is wide-ranging and the successful candidate will be required to:
• Support day-to-day HR operations activities, ensuring efficient and effective delivery of HR services.
• Support the implementation of HR policies and procedures.
• Respond to employee queries coming to the HR unit in an efficient and professional manner, either face-to-face, via Teams or by email.
• Support the HR Manager in providing day-to-day advice to line managers on certain human resource issues.
• Working with the team to support HR administration across a range of areas e.g. training applications, time and attendance, wellbeing initiatives, remote working, leave etc.
• Manage HR records including creating and updating of personnel files, ensuring the retention of all such records are in compliance with the FSPO’s Records Retention Policy.
• Provide support in organising the induction programme for all new employees. • Prepare and contribute to presentations and reports for HR.
• Assist with the rollout of various initiatives included in the People Strategy.
• Work with HR and other teams to improve processes and introduce systems to enhance efficiency, effectiveness, and the overall employee experience.
• Provide support to the HR manager in relation to Payroll and Pensions administration, including collecting and compiling preliminary payroll data, including new hires, salary changes, higher scales, increments and deductions.
• Monitor and track the completion and receipt of required performance review documentation as part of the FSPO’s performance management system (PMDS).
• Provide support for HR recruitment activities e.g. scheduling interviews, booking meeting rooms, preparing meeting materials, scheduling induction programmes for all new hires.
• Provide support for training events, e.g. scheduling events, preparing attendee invites and monitoring attendance, booking training rooms and liaising with training providers.
• Demonstrate and embed the values of the FSPO throughout the workplace.
• Exercise discretion and respect confidentiality of processes at all times.
• Support learning and development activities. • Take ownership for the delivery of own work, delivering with efficiency, effectiveness and quality.
• Support the
Essential Requirements
In the Job Application Form, candidates must demonstrate how they meet all three essential requirements outlined under Sections A – C below.
A. Educational requirements
Candidates must, on or before Wednesday, 10 September 2025:
(i) Have obtained Leaving Cert including Maths and English at Grade C or higher, or hold a qualification at Level 6 on the NFQ framework, that in the opinion of the FSPO, is of a standard in terms of both level and volume of learning that is of at least an equivalent or higher standard to the Established Leaving Certificate.
OR
(ii) Be serving as a Civil or Public Servant with at least two years’ service.
B. Required experience, knowledge and skills
Candidates must demonstrate that they meet all the following criteria in terms of experience, knowledge and skills. B1. A minimum of 1 year’s relevant experience working within a HR environment.
OR
A minimum of 2 years’ relevant experience working in a busy, multi-tasking administrative role.
And
B2. Candidates must demonstrate strong written communication skills and excellent attention to detail, as evidenced by their Application Form.
C. Competencies required
Candidates must demonstrate, by reference to specific achievements in their career to date, that they possess some or all of the qualities, skills and knowledge required for the role of Executive Officer as identified by the Public Appointments Service Executive Officer level competency framework set out in Appendix 1, and as listed below:
• People Management
• Analysis and Decision Making
• Delivery of Results
• Interpersonal & Communication Skills
• Specialist Knowledge, Expertise and Self Development
• Drive and Commitment to Public Service Values
An invitation to tests, interview or any element of the selection process is not acceptance of eligibility. Eligibility may not be confirmed until the final stage of the process, therefore, candidates who do not possess the essential requirements, on the closing date of 10 September 2025, and proceed with their application, are putting themselves to unnecessary effort/expense and will not be offered a position from this campaign. Candidates who are unable to show that they hold the qualifications outlined in their application may be eliminated from the campaign at any stage.
Desirable experience, knowledge and skills
• Experience working in a HR/Payroll role
• Experience working in a public service environment
• HR qualification such as CIPD
How to Apply
Conscia will be managing all aspects of the recruitment process on behalf of the Financial Services and Pensions Ombudsman. All candidates should visit https://www.consciatalent.com/FSPO which provides the application form for this competition. Applications received in any format other than the corresponding application form will not be accepted. Therefore, candidates must ensure they use the correct application form. The FSPO expects candidates to complete this application form without the support or use of AI tools as it should reflect the specific relevant personal experience. Completed application forms should be uploaded at https://www.consciatalent.com/FSPO
Closing Date:
Application must be submitted online at https://www.consciatalent.com/FSPO to arrive by 12:00 on Wednesday, 10 September 2025. Applications will not be accepted after the closing date/time.
If you do not receive an acknowledgement of receipt of your application within 24 hours of applying, please email: fspo@consciatalent.com
You are advised to check your email on a regular basis as email notifications of updates/ tests/ interviews etc. issued to your address may sometimes be filtered into your Junk/Spam email folders.
 You are also advised to check all these folders regularly. The onus is on each applicant to ensure that they are in receipt of all communication from Conscia Limited. Conscia Limited accept no responsibility for communication not accessed or received by an applicant.
Download HR EO Candidate Booklet.pdf
Download HEO Application Form.docx
